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Payment Terms

Last updated: 17 September 2026

Section A — For families

Who you are paying

When you enter an event on The Greenroom, you are paying the event host, not The Greenroom. The host sets the fees, collects the money, and decides refunds. Your card statement will show [YOUR STRIPE STATEMENT DESCRIPTOR — CONFIRM].

How your card is handled

Payments are processed by Stripe. Your card details are entered on Stripe's own secure checkout page. The Greenroom never sees or stores your card number. Stripe processes your information under its own privacy policy: https://stripe.com/privacy

Refunds and cancellations

Each event publishes its own refund policy. You see it and agree to it at checkout, and a copy of the wording you agreed to is kept with your entry.

  • Refunds are issued by the host, not by The Greenroom. We cannot refund you and cannot overrule a host's policy.

  • Approved refunds go back to the card you paid with, and usually take 5–10 business days to appear.

  • If a host removes a dance or competition after you have paid, the value is held as credit on your entry, not returned to your card. That credit covers a replacement entry of the same type at that event, even if the price has since gone up. If you move up to a more expensive type, you pay the difference at today's price. Ask the host directly if you would rather have a cash refund.

  • If you remove a dance yourself, the same credit rule applies.

Balances

If a host adds to your entry, or you add a dance after paying, any amount owing appears on your Parent Dashboard with a payment link. Entries with an unpaid balance may not be placed on the stage sheets.

Questions

Contact the event host — their email is on the event page and on your receipt.

Section B — For event hosts

1. You are the merchant

You collect your own entry fees through a Stripe account connected to your Greenroom host account. The Greenroom never holds, controls or takes custody of your event funds. Money moves from the family's card into your Stripe account, and Stripe pays it out to your bank on Stripe's schedule.

2. Connecting Stripe

You will create a Stripe account through The Greenroom. Stripe collects identity, business and bank information directly from you under the Stripe Connected Account Agreement, which you accept with Stripe, not with us.

Stripe may obtain information from credit agencies and identity verification services to verify your identity, and will use that information as described in Stripe's Privacy Policy (https://stripe.com/privacy).

We do not see or store your bank account details, tax identification number or identity documents. What we store is your Stripe account reference and whether that account is able to accept payments and receive payouts.

3. The platform fee

The Greenroom charges a platform fee of 2.5% of each payment taken through the platform. It is deducted automatically at the time of payment, before the funds reach you.

The fee is borne by you, the host. It is not added to the family's total. The price a family sees is the price you set.

4. Stripe's fees

Stripe charges its own processing fees on each transaction at Stripe's published rates, and deducts them from your payout. These are separate from our platform fee and are set by Stripe, not by us. See stripe.com/pricing.

5. Refunds

  • Only you can issue a refund. The platform never refunds a family automatically, in any situation.

  • When you refund, the family receives the full amount they paid.

  • Our 2.5% platform fee on the original payment is not returned to you. A $100 refund therefore leaves you $2.50 out of pocket. Stripe's own processing fee on the original payment is likewise generally not returned by Stripe.

  • Removals made after payment become entry credit rather than cash refunds, unless you choose to refund.

6. Chargebacks, disputes and negative balances — please read

If a family disputes a payment with their bank, the dispute is against you as the merchant. You are responsible for the disputed amount and any dispute fee Stripe charges. We will give you the registration, payment and change records we hold to help you respond.

If your Stripe account balance goes negative — because of refunds, chargebacks or reversals after your funds have been paid out — Stripe will recover the shortfall from your account, and where it cannot, Stripe may recover it from The Greenroom as the platform. If that happens, you agree to reimburse us in full within 14 days, and you authorise us to withhold or offset the amount against any future payments due to you through the platform.

This is why your published refund policy, your deadlines and your cancellation terms matter. Set them carefully.

7. Payouts

Payout timing, holds and reserves are determined by Stripe under your agreement with them. We do not control them and cannot release a held payout.

8. Tax

You are responsible for determining, collecting and remitting any tax due on your event, and for your own tax reporting. Where thresholds are met, Stripe — not The Greenroom — issues the applicable tax forms for your payment volume. We do not provide tax advice.

9. Records

Payment, credit and refund activity for your events is available on your Event Dashboard and exports. Keep your own copies.

10. Changes to fees

We may change the platform fee on 30 days' notice by email. Events already open for entries when a change takes effect keep the old rate until they close.

11. Contact

Ridgewood Irish Dance LLC, 580 N Maple Ave, Ridgewood, NJ 07450 — support@dancegreenroom.com

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